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The WCMBP System will be unavailable for maintenance on 10/16/2021 between 7:00 AM to 2:00 PM EST. We appreciate your patience while this activity occurs.

OWCP Providers and Claimants: Please be advised that beginning November 1, 2021, the OWCP CNSI Outreach email inbox will be discontinued and will no longer receive inbound correspondence. Providers: please click here for more information and assistance. Claimants: Please click here for more information located under “General News” .

Due to the impact of COVID-19, our call center is experiencing longer than expected wait times. We apologize for the inconvenience. We encourage providers to utilize the IVR or the provider portal to obtain billing, enrollment and authorization information.

CNSI has transitioned to an interactive live training platform with live Q&A sessions. For registration details on January's webinar click here.

COVID-19 Update

Effective November 1, 2021, the OWCP CNSI Outreach email inbox will no longer be available for communication. We encourage providers to utilize any one of the resources below for assistance with issues/questions on authorizations, billing, and enrollment. Providers can also check out the “Provider Corner” for helpful tips.
Please click here to access our Training and Tutorials page for helpful resources on authorizations, billing, and enrollment.
You may also contact the OWCP Call Center at the number(s) listed below where a Call Center representative will be happy to assist you.

  • Division of Energy Employees' Occupational Illness Compensation (DEEOIC)
    1-866-272-2682
  • Division of Federal Employees' Compensation (DFEC)
    1-844-493-1966
  • Division of Coal Mine Workers' Compensation (DCMWC)
    1-800-638-7072

Provider Outreach for the Department of Labor (DOL), Office of Workers’ Compensation Program (OWCP), is committed to providing OWCP Medical Providers educational support and current enrollment and billing related protocols as well as any update notifications. The online web portal, webinars, tutorials, email notifications, and live demonstrations are continuously updated to ensure Medical Providers remain connected with relevant topics.

Due to the COVID-19 pandemic and the desire to follow social distancing, OWCP is taking steps to move toward a fully-electronic medical bill processing system. Currently, we continue to accept paper documents but providers who continue to submit paper documents may experience processing delays.

Currently-enrolled medical providers can now register for web portal accounts that enable electronic submission and the ability to modify provider profile, view status of authorization requests, and bill processing/payment.  

  • To register for web portal accounts, please reference the Welcome Letter and the Registration Letter mailed to you from CNSI on April 17, 2020. Use the Temporary ID and Temporary Key provided to login in to your account.

  • Webinars and companion guides are provided on the web portal with instructions on submitting bills electronically.

Hardcopy Bill/Attachments Processing To avoid processing delays, OWCP is asking medical providers to submit medical bills/attachments electronically.

Hardcopy bills and documents require a team of individuals to physically report to our mailroom facility to open, scan, and transmit these documents to our bill processor for payment. These steps, under the current conditions of the pandemic, may cause delays in processing and payment of hardcopy bills. To avoid any delay, OWCP is asking that medical providers submit medical bills/attachments electronically. Providers will experience much faster processing times with electronic submissions and our online notification of any bill errors further reduces processing time.

  • Please refer to the Quick Guide on how to submit bills/attachments electronically.
Hardcopy Non-Bill Documents (such as medical reports) To avoid processing delays, providers should submit all non-bill documents electronically via the program web portals.

Hardcopy non-bill documents (such as medical reports) require a team of individuals to physically report to our mailroom facility to open, scan, and transmit these documents. These steps, under the current conditions of the pandemic, may cause delays in processing. To avoid processing delays, providers should submit all non-bill documents electronically via the following program web portal:

Providers submitting bills/attachments via direct data entry (DDE) and secured batch (SFTP) can include the attachments with the bill transmission.

Authorization Requests (New Templates) For faster processing, please submit all authorization requests online.

Providers should submit all authorization requests online. Should providers need assistance in submitting authorization requests, please contact:

  • DFEC:      1-844-493-1966
  • DCMWC:  1-800-638-7072
  • DEEOIC:  1-866-272-2682

      Select Option 2 (for Provider) and then select 2 (for Authorizations).

The new authorization templates can be found here:

Provider Enrollment New medical providers should submit enrollment applications online.

New medical providers should submit enrollment applications online. Should providers need assistance in submitting online applications, please contact:

  • DFEC:      1-844-493-1966
  • DCMWC:  1-800-638-7072
  • DEEOIC:  1-866-272-2682

      Select Option 2 (for Provider) and then select 3 (for Enrollment).